How Well Do Your Patients Understand? Improving the Health Literacy Environment of Hospitals and Improving the Health Literacy of Hospitals: A Collaborative Guide for Literacy Organizations are project reports outlining the results of a collaboration between adult literacy students and health care providers in Madison, Wisconsin, in an effort to evaluate and improve the health literacy environment at St. Mary's Hospital.
This project prepared 15 adult students enrolled in the General Equivalency Diploma (high school graduation equivalency) program at Omega School to be consultants to St. Mary’s Hospital to improve the hospital’s health literacy environment. A student and hospital team independently evaluated patient admission agreement, pain management and advanced directive patient information documents, and conducted a way-finding navigation exercise in the hospital. Students provided specific feedback about documents and hospital signage to improve understandability.
As a result of the collaboration, participants identified lessons learned for future work. To view the full reports, download the PDFs below. The first link is the report for hospitals, How Well Do Your Patients Understand? Improving the Health Literacy Environment of Hospitals and the second link is the report for literacy organizations, Improving the Health Literacy of Hospitals: A Collaborative Guide for Literacy Organizations.